Frequently Asked Questions

What is the Login for? And how do I get I get one?

Robertson Heating Supply offers many Online Services such as Online Ordering, Invoice and Statement Viewer, an Online Catalog, Mobile App and much more. These services require a Login and Password. Please contact Shelly Lott at, or your Robertson Sales Representative for more information. The process of obtaining a username and password will require the completion of the web services agreement, it can be found here.

How do I set up an account?

Please follow one of these links for a Credit Application or COD Application. Alternatively, contact a local branch for more information here.

Why can't I view PDF files?

If you do not have a PDF viewer installed, you can download the latest version of Adobe Reader here.

I have a question about a product. Who can I contact?

For product Inquiries please contact our Customer Service representative, Brian Kelly, at

I need help with Online Ordering. Who can I contact?

For Online Ordering assistance, please contact Brian Kelly at

Why can't I view all of the Online Services?

We do offer a few Premium Online Services, listed on page 3 of this document. For more information contact our Customer Service Representative, Brian Kelly at

I see Login for Trip Info. What is this about?

Robertson Heating Supply offers Dealer incentive trips! For more information, please contact Debbie Goshorn at

How do I view my Statement?

You can access your Statement by going to menu options "Services", "Account Services", then "Statements", or by clicking this link.